User Experience at Work: Four Perspectives on What It May Mean
Research output: Chapter in Book/Report/Conference proceeding › Book chapter › Research › peer-review
Most work involves the use of artifacts; thus, user experience (UX) is a factor in how most employees experience their work. This study revisits the tool, media, dialogue-partner, and system perspectives on artifact use to explore UX at work. It is found that artifacts foster positive UX when they lend the user expressive power (tool), are transparent (media) or perceptive (dialogue partner). They foster negative UX when they attract the user’s attention or make the user a mere system component. The task focus inherent in the perspectives suggests that wellbeing at work is mostly promoted by factors other than UX.
|Title of host publication||Adjunct Proceedings from the INTERACT2019 Workshops|
|Place of Publication||Cardiff|
|Publisher||Cardiff University Press|
|Publication status||Published - 2020|
- Faculty of Humanities - Perspectives on artifact use, User experience, Wellbeing, Work